Entire Print is Black
Possible Causes
Actions You Should Take
Print Sample
The toner cartridge is
damaged.
Replace the toner cartridge. See
“Changing the Toner Cartridge” on
page 130.
The printer power supply
has failed.
Call for service.
Entire Print Is Blank
Possible Causes
Actions You Should Take
Print Sample
The toner cartridge seal is
in place.
Remove the toner cartridge seal.
There was a multiple sheet
feed.
Fan the paper.
The toner cartridge is low
on toner.
Replace the toner cartridge. See
“Changing the Toner Cartridge” on
page 130.
The toner cartridge is
damaged.
Replace the toner cartridge. See
“Changing the Toner Cartridge” on
page 130.
The printer power supply
has failed.
Call for service.
Appendix B. Print Quality Problems
201
