White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meet
specification
Use recommended paper The toner cartridge is
damaged
Replace the toner cartridge with a
new one
Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the
paper
Load fresh, dry paper Paper does not meet
specification
Use recommended paper The top cover is not fully
closed
Close the front cover. Make sure the
side latches are securely locked
The fuser is not functioning
properly
Call for service and ask to install a
new Usage Kit.
Appendix D.   Print Quality Problems 183