> > > Customer service is something to easily despair over > > This really is a problem of our own making. The consumer is always pressing for lower prices and the easiest thing for the supplier to economise on is customer service. This is evident everywhere: in retail shops or banks you always have a long wait because they have cut down on front line staff; with utilities they cut down on call centre staff so getting a 'phone answered takes an hour. I recently changed my ISP to one who is 50% dearer than the previous one and |I now get gold plated service. But that ISP comes near the bottom of the comparison charts for value for money --=20 __________________________________________ David C Brown 43 Bings Road Whaley Bridge High Peak Phone: 01663 733236 Derbyshire eMail: dcb.home@gmail.com SK23 7ND web: www.bings-knowle.co.uk/dcb *Sent from my etch-a-sketch* --=20 http://www.piclist.com/techref/piclist PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist .