On Wed, 2014-05-07 at 16:40 +1000, cdb wrote: > Vancouver BC. They have replied to my missive, and it turns out to be=20 > their processing company causing the problem. The processing company says= =20 > it is my fault for not doing things how they have decided I should do the= m. >=20 > 1. I used my initials plus surname, something that I do as my signature a= nd=20 > when I write official letters - apparently that means I am using a false= =20 > name. >=20 > 2. I changed my method of payment (after their first refusal) to PayPal. >=20 > 3. I didn't give them my phone number in the format they expected, all=20 > though it was a real phone number - my work one. >=20 > May be I should have directed them to the E-14 forum where my photo is=20 > available or Acronis forum along with my name. >=20 > > I really do object to giving people a phone number, when it bears no=20 > relation to what I am attempting to achieve. The delivery is via download= ,=20 > therefore they only need my name, address and email for authentication=20 > purposes.=20 FWIW I think you need to see how things are from the other side. I used to work for a company that processed high value CC transactions. EVERYTHING you describe is not new to me.=20 1) You're name didn't match. That's a given. There's NO WAY our processor would have allowed a transaction to go through if the name on the card didn't exactly match what was given. Initials? No, never. 2) Isn't something I dealt with, considering paypal didn't exist at the time, but I can understand it. It's like trying to break a password by guessing multiple times. It makes sense their system will get wary in the case of a payment method changing after first attempt. 3) Phone number is a must. The processor will match the given phone number with that on record with the CC company. This is a VERY basic form of verification that is done ALL the time. I'm surprised this hasn't bit you before? Yes, it has to match exactly the format you gave your CC company when you got your card. If there's a leading zero or something like that you have to include it. Normally dashes/spaces/etc are ignored. If they didn't like what you were giving because of that I'd be surprised. FWIW if you don't like giving your phone number out, get a disposable one that you only use when you need and give that to your credit card company. I do that quite a bit. TTYL --=20 http://www.piclist.com/techref/piclist PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist .