At 04:18 PM 3/20/2014, you wrote:
>Fluke has responded via Facebook:
>
>https://www.facebook.com/fluke.corporation
>
>Full disclosure: I work for SparkFun. I was out of town when this broke bu=
t
>I've (naturally) been following it with interest.

With that weak response, I'm reminded of "United Breaks Guitars"

https://www.youtube.com/watch?v=3D5YGc4zOqozo

Impressive enough mishandling to end up as a HBS case study:

http://hbr.org/product/united-breaks-guitars/an/510057-PDF-ENG

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