On 24 August 2012 17:54, IVP <joecolquitt@clear.net.nz> wrote:

> I would just like them to realise that occassionally they will face
> a question that needs technical beyond their training and pass
> it on a bit quicker
>

As far as I know they are forced to do the numbers (how many customers they
handle per day, and how many was escalated etc which they have to keep to a
minimum of course). So I can understand this, although it does not really
help us sometimes.

Tamas




>
> Joe
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