On 24 August 2012 17:17, IVP wrote: > The last time time I pointed out what eventually was discovered > to be a real silicon fault, I was fobbed off for weeks with bland > answers to irrelevant questions I didn't ask, with no attempt to > actually replicate the fault scenario I described. The problem > was with a dsPIC and yet the reply was "It works on the 24F > I tried". Absolutely pointless > I have not tried this with Microchip yet, but usually this magic phrase works in all customer care or technical support services: "I would like to escalate this problem". "Escalation" is somehow a magic word in modern aftermarket services and it immediately goes to the manager or a higher level stuff who usually understands what you are saying or meaning -- they pay more for these people and they are trained well usually. Last time I used this "sorcery" was a month ago with Apple, where I realized my questions never got real attention -- after I expressed this word I ended up talking to senior advisers and did save a huge amount of time and they did actually care about my issue afterwards. Tamas --=20 http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist .