Mail them a laptop (loaner) that has the RS-232 cabling attached. Connect to the laptop via pcAnywhere, GoToMyPC or Webex and=20 use a terminal emulator to change the config. chuckc -----Original Message----- >From: Denny Esterline >Sent: May 23, 2012 10:11 AM >To: "Microcontroller discussion list - Public." >Subject: [EE] Serial over Ethernet options > >As the title implies, I'm looking for some serial over Ethernet solutions. > >Skipping some of the messier details, I have a few hundred devices in the >field that need to have some config options changed. Normally this is done >via rs232 connection to a PC -it's a little more complicated now that >they're in customer hands in 28 different states. So, I can put a tech to >work for the next year and really rack up his frequent flyer miles or I ca= n >find a connectivity solution and do it remotely. > >What I'd like to be able to do is send the customer a "black box", have >them plug it into their network and my device and give me a call. Using a >similar unit at my location, we have serial access to a PC in my office. I >realize that having that happen seamlessly and without the customer >configing it to their network and being able to connect to it from my end >without even knowing what subnet it's going to end up on is a tall order..= .. >How close can we come? :-) > > >-Denny >--=20 >http://www.piclist.com PIC/SX FAQ & list archive >View/change your membership options at >http://mailman.mit.edu/mailman/listinfo/piclist --=20 http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist .