They'd be returning them. Cellular is definitely an acceptable alternative. Again, it's not a landscape I'm familiar with - what options are there in that arena? On Wed, May 23, 2012 at 7:19 AM, Harrison Cooper wrot= e: > Are you sending them and having the customer keep them, or returning them > back to you...these black boxes. If you are getting them returned, then > maybe think about a cell modem with a serial connection. This way, the > only thing you need to make sure of is that there is cell coverage from > your service provider of choice. > > Otherwise, you might run into problems of getting access to your box over > the network, if they have it closed off to outside traffic. Then someone > has to set things up at the customer site to allow you to get in. > > > > -----Original Message----- > From: piclist-bounces@mit.edu [mailto:piclist-bounces@mit.edu] On Behalf > Of Denny Esterline > Sent: Wednesday, May 23, 2012 8:11 AM > To: Microcontroller discussion list - Public. > Subject: [EE] Serial over Ethernet options > > As the title implies, I'm looking for some serial over Ethernet solutions= .. > > Skipping some of the messier details, I have a few hundred devices in the > field that need to have some config options changed. Normally this is don= e > via rs232 connection to a PC -it's a little more complicated now that > they're in customer hands in 28 different states. So, I can put a tech to > work for the next year and really rack up his frequent flyer miles or I c= an > find a connectivity solution and do it remotely. > > What I'd like to be able to do is send the customer a "black box", have > them plug it into their network and my device and give me a call. Using a > similar unit at my location, we have serial access to a PC in my office. = I > realize that having that happen seamlessly and without the customer > configing it to their network and being able to connect to it from my end > without even knowing what subnet it's going to end up on is a tall order.= ... > How close can we come? :-) > > > -Denny > -- > http://www.piclist.com PIC/SX FAQ & list archive View/change your > membership options at http://mailman.mit.edu/mailman/listinfo/piclist > > Confidentiality Notice: This e-mail message, its contents and any > attachments to it are confidential to the intended recipient, and may > contain information that is privileged and/or exempt from disclosure unde= r > applicable law. If you are not the intended recipient, please immediately > notify the sender and destroy the original e-mail message and any > attachments (and any copies that may have been made) from your system or > otherwise. Any unauthorized use, copying, disclosure or distribution of > this information is strictly prohibited. Email addresses that end with a > ?-c? identify the sender as a Fusion-io contractor. > > -- > http://www.piclist.com PIC/SX FAQ & list archive > View/change your membership options at > http://mailman.mit.edu/mailman/listinfo/piclist > --=20 http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist .