On Tue, Dec 20, 2011 at 12:39 PM, Carl Denk <cdenk@windstream.net> wrote:

> without finger-pointing,
>
> Something my employer, a major auto maker, 4 letters, first is a "F")
> taught us probably in late 80's. Stick to the facts of where you are,
> and not who did it. i.e. We have a group of defective parts, NOT, Joe's
> night shift made the bad parts. Then no confrontation or defensive
> thinking. It was definitely team effort. :)
> --
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One organization I am particularly impressed by uses the following approach
to After Action Reviews:

Fix - what was broken and must be sorted out (or the mission is likely to
fail).

Improve - what needs to be done better ("Improves" have a habit of become
"fixes" at a later time if they are not addressed).

Sustain - what are we doing well and need to continue. Sometimes we forget
about the "sustain" items because we are too focused on the "improve" and
"fix" items.


Without knowing all the details:

Supplier quality - fix
Incoming inspection - improve
Problem identification during assemble - sustain
--=20
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