On Mon, 2011-07-11 at 11:51 -0400, Carl Denk wrote:
> > Unfortunately the compressor is under warranty. As such, I have to use
> > certain service people, and since the problem only happens rarely (so
> > far) all calling them will produce is a bill for $150 and a "nothing is
> > wrong sir" result.
> >
> > Thanks, TTYL
> >
> >   =20
> Have you discussed the situation with the service people, and tried to=20
> come to a low cost (both for them, and you) approach to the situation.=20
> Many times a team type effort works. Say if the unit goes down, you=20
> check the voltages to the compressor, and call them. They send someone=20
> out to verify your readings, that in fact the compressor is defective,=20
> under warranty.=20

The warranty is from the manu and only covers parts.

> Then they repair on not overtime during week. If they=20
> come out on a Sunday, and the unit is defective, do you still have to=20
> pay.=20

Yes. In fact, a service call during "normal" times, just to LOOK at
things, is expensive, coming out on a Sunday requires a "premium"
charge, didn't even bother asking what insane cost that would be.

> It seems that, the issue is isolated to a unit that is under=20
> warranty.=20

The unit is under limited warranty, it doesn't cover any labour or any
non covered materials, so if the unit were replaced I'd still have to
cover labour and recharge costs.

> Is this the same service people that did the install? Do they=20
> have a warranty, or just the compressor manufacturer's warranty? It=20
> would seem with the hot weather, they have service people on the road,=20
> and this would be a brief stop.

Brief stop or not doesn't matter in this industry from what I can tell.

TTYL

--=20
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