Bob Blick wrote:
> I got a call from Samsung and they offered to refund the
> full price of the refrigerator if I cut off the power cord, tore off
> the serial number sticker, and mailed those items to them.

Sounds like they had already figured out that model had a design flaw, and
this was the cheapest way to deal with it on their end.  It makes sense.  I=
f
they give you all your money back, you can't really complain.  Giving
refunds to anyone that bothers to ask is probably cheaper than all
alternatives.  The sticker and line cord trick provides physical proof so
you can't sue them later if you continue to use it anyway.  And they might
as well tell you about putting a new line cord on it.  If you don't you're
going to buy another refrigerator, which will most likely be from one of
their competitors.  They're better off if you don't do that, but can't sue
them, complain to them, or otherwise cost them any more money.  Brilliant!
(other than letting a bad design make it into the field, of course)


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