Personally I'd see it as an excuse to permanently move my line to someone=20
like BEThere (www.bethere.co.uk)

I hate BT with a passion - I've had nothing but problems with their custome=
r=20
services and billing departments although the telephone service is fine. BE=
=20
would work out slightly cheaper for me but not by enough to go to the=20
trouble of switching providers at the moment.

Chances are, if you threatened to move, BT would sort something out for you=
=20
anyway.

As for the =A352 BT have charged for cancelling your contract, I would ask=
=20
them to provide proof that you have cancelled this and if/when they can't=20
then offer to see them in small claims court. Also "cc" any communications=
=20
with them to BBC Watchdog and Ofcom.

Things will soon start moving .........

Dom

----- Original Message -----=20
From: "Tamas Rudnai" <tamas.rudnai@gmail.com>
To: "Microcontroller discussion list - Public." <piclist@mit.edu>
Sent: Wednesday, December 15, 2010 9:34 AM
Subject: [OT] My landline had been slammed


Hi Guys,

Few days ago BT call centre rang me asking me what can they do to see me as
their customers again. I did not understood what they meant as I was a BT
customer already. They were insist that I have changed my provider, so it
turned out that actually my provider had been changed indeed, however,
without my consent and approval.

After few ours of phoning different places I have ended up talking to OFCOM=
,
where they have said this is what called 'slamming', so a fraudulent compan=
y
takes over the line (or even sometimes broadband) and then you ended up
paying for that other company.

The matter of fact I do not even know who is that other company, and just
checked all my bills and bank statements, I could not find any payment to
telcom companies. OFCOM told me that they will investigate who is that
company and will let me know, however, I am not sure what stepps I can do
from now.

So the problems it occurred:

1. BT charged me =A352 for cancelling their contract, and of course they go=
t
the money through direct debit, and they are not willing to give it back to
me
2. Even if I go back to BT, I have to restart the 12 month contract, so if =
I
decide to change provider later on, I need to pay cancellation fee again
3. My credit score might have been affected as well as that 'other company'
may now claim that I have outstanding
4. They may even claim their fee through debt management companies so they
may take off my telly and other goods

Does anybody has an idea what steps I can do to avoid headaches and to clai=
m
back my money from either BT or that other company?

Thanks,
Tamas
--=20
int main() { char *a,*s,*q; printf(s=3D"int main() { char *a,*s,*q;
printf(s=3D%s%s%s, q=3D%s%s%s%s,s,q,q,a=3D%s%s%s%s,q,q,q,a,a,q); }",
q=3D"\"",s,q,q,a=3D"\\",q,q,q,a,a,q); }
--=20
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View/change your membership options at
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--=20
http://www.piclist.com PIC/SX FAQ & list archive
View/change your membership options at
http://mailman.mit.edu/mailman/listinfo/piclist
.