Hi Guys,

Few days ago BT call centre rang me asking me what can they do to see me as
their customers again. I did not understood what they meant as I was a BT
customer already. They were insist that I have changed my provider, so it
turned out that actually my provider had been changed indeed, however,
without my consent and approval.

After few ours of phoning different places I have ended up talking to OFCOM=
,
where they have said this is what called 'slamming', so a fraudulent compan=
y
takes over the line (or even sometimes broadband) and then you ended up
paying for that other company.

The matter of fact I do not even know who is that other company, and just
checked all my bills and bank statements, I could not find any payment to
telcom companies. OFCOM told me that they will investigate who is that
company and will let me know, however, I am not sure what stepps I can do
from now.

So the problems it occurred:

1. BT charged me =A352 for cancelling their contract, and of course they go=
t
the money through direct debit, and they are not willing to give it back to
me
2. Even if I go back to BT, I have to restart the 12 month contract, so if =
I
decide to change provider later on, I need to pay cancellation fee again
3. My credit score might have been affected as well as that 'other company'
may now claim that I have outstanding
4. They may even claim their fee through debt management companies so they
may take off my telly and other goods

Does anybody has an idea what steps I can do to avoid headaches and to clai=
m
back my money from either BT or that other company?

Thanks,
Tamas
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