At 03:44 PM 30/11/2010, you wrote:
> > And IMHO an 8 should be an 8, whether the crossing in the middle is a
> > real crossing or not. I forget which of the two preferences seemed to b=
e
> > required for Canada.
>
>I had DHL reject a package because one of the middle-ish letters in
>"Bencoolen Street" was deemed to be incorrect.
>
>eg they may have read it as Bencoalen street or Bencoulen street or some s=
uch.
>
>The street and unit number were correct, and as the addressee was
>"Camera Hospital".
>
>eg
>Camera Hospital
>34/567 Bencoulen Street  <-say
>Singapore.
>
>There aren't too too many Benco[a|e|i|o|u]len streets in Singapore.
>And, only one Camera Hospital.
>And only one Camera Hospital whose street number and unit number match
>the one on my package.
>
>This was just one more step in a chain of utter imcompetence of a
>level that you would usually only expect from telephone companies.
>
>They
>Claimed it had a battery (nonexistent) in it so diverted it for removal.
>Claimed the battery would be sent back to me - never received.
>Delayed the parcel for several in Ak subsequently - no reason given.
>Claimed duty was due in Singapore despite ALL paperwork at this end
>being done to how thatit was not applicable.
>         Duty had to be paid to get  parcel released.
>Would not deliver due to "wring address" as above.
>
>Overall it cost me about $200 extra and took about 2 weeks to deliver
>a parcel from NZ to Singapore.
>I was lied to actively and obstructed every day along the way both by
>DHL and by the NZ front
>This may help explain my current attitude to DHL :-) (quite apart from
>their "ALWAYS add at least a day" handling of incoming parcels.)

Similar to my recent experiences with DHL. Incompetence, and zero
interest in taking responsibility for fixing their errors, so the
incompetence will _never_ get fixed (cost is pushed to the
customers) by management. We wrote off the $150 cost + hundreds more
in phone calls, letters and so on to tuition for "Courier Companies to
Generally Avoid 101"

>I suspect that I would have been substantially better off if I'd sent
>the shipment via Canada Post.

Without a doubt. A US technical DVD rental place sent me an
(expensive) DVD that was not only missing the postal code, but
had the address fairly mangled. The Postes got it to me with minimal
delay.


>Best regards,

Spehro Pefhany --"it's the network..."            "The Journey is the rewar=
d"
speff@interlog.com             Info for manufacturers: http://www.trexon.co=
m
Embedded software/hardware/analog  Info for designers:  http://www.speff.co=
m



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