BOB wrote:

> On the 5th I ordered some parts from Newark. They said they had 185  
> items in stock, I ordered 12.  I had the order in in time to ship that day.
> I went on the web sit on the 6th to check status, it said order was BACK 
> Ordered. 185 in stock ordered 12 on back order.  Something not right here.
> I called to see what was up.  After a 10 MIN hold they came back on line 
> and said the order would ship that night on the 6th.
> About 7:30 PM on the 7th I received an email that the items were shipped 
> with a USPS shipping confirmation number.
> 
> I just checked again with USPS tracking and they state there is no 
> record of the  tracking number.
> 
> Is this the normal way NEWARK does business?  I ordered from them 
> because of cost and PRORITY mail is usually next day for me from CHICAGO.
> 
> Good thing it was not an important or deadline item I needed.
> 
> I wonder about how long it might have been if I had not called.

Forever.

I had some time critical parts that I ordered via the web.
After 2 days with no email confirmation I phoned Newark to find out what 
the problem might be. 15 minutes on hold to get through (guess they have 
lots of problems with shipments).
They said that since I had not ordered from them before, they needed
to manually verify my CC info and would let me know when they got around 
to doing that.
I told them to cancel the order and I found another supplier.
I will NEVER order from them again since they obviously don't want my 
business. (It was several hundred dollars, and would have repeated monthly).

When digikey had a weather delay on shipping some parts, I got an email
telling me about it, even though their system had confirmed that the 
parts had already shipped.
So guess who I order from, even if it costs a bit more?

R

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