Just refund their money   keep them happy even if they appear to be  
idiots.
ID   10   TS
Gus


> On Mar 6, 2010, at 3:32 PM, cdb wrote:
>
> I need to be reassured or not that my grey cells are not operating in
> a non standard loop! At the moment my keyboard is in danger of needing
> replacement due to my head banging against it.
>
> 1. The scenario.
>
>   A company has produced a software product for a  specific purpose
> for more than 8 years.
>
> Suddenly they branch out and produce a product that is complimentary
> to their original product but has a different purpose.
>
> 2. Company markets (clearly which is a new departure for them) the
> original product with price, the new product with price AND an
> integrated product that combines both(just thought I'd make clear the
> term integrated).
> They have emailed some users details of the integrated product.
>
> Now people are complaining that they've purchased the integrated
> product, but they don't want to use the new part of the product only
> the original part.
>
> There are moans aplenty that they are being forced to purchase a
> product they don't want.
>
> Why should they install part of a product they are not going to use?
>
> Why should they now have to go through a series of hoops to install
> this software package to only use the part they want?
>
> I am running out of nice ways to point out - that if they only wanted
> an upgrade then they should have purchased - the standalone version.
> Integrated means well combined two become one.
>
> Am I being unreasonable to think along the lines - if you've purchased
> a package that behaves as one then it would be reasonable to expect
> difficulties if I didn't want to use it in the manner that it has been
> designed for?
>
> Colin
>
> --
> cdb,  on 3/7/2010
>
>
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