On Sat, Feb 20, 2010 at 7:08 PM, Philip Pemberton <piclist@philpem.me.uk> wrote:
> 1) RS. Rude, unhelpful, and hopeless. I opened an account with them,
...

I have not got a problem with RS. They even broke up my order to
several parts automatically so that some came earlier than others
which I found funny as I thing he postage worth more than the overall
order was. Once they have sent a wrong part (1uF instead of 100nF) and
they have sent the replacement next day. (but it was in Ireland, now I
am in the UK and I have not ordered anything yet from them, so maybe
it is different here?)

Tamas


> placed an order same-day, and it didn't turn up. Called the day after it
> was due to arrive, only to find that they had decided that my Switch
> card was "invalid", and all I could get out of the sales rep was "it's
> not my problem" and "it's not really my department." The clincher? They
> double-charged said Switch card without sending anything out. Took four
> weeks to get that mess sorted out.
>
> 2) DigiKey. Fantastic, not a single bad word to say about them... except
> when an order gets flagged for "additional screening". Then you get to
> answer to the Spanish Inquisition as to what you're building, why you're
> building it, and if you happen to be utilising nuclear materials as part
> of your project. Seriously?! I love the product range, but someone needs
> to take a machete to the endless reams of red tape.
>
> 3) Farnell. Have had an account (technically a CID number, not a full
> trade account) with them since about 1999. Problems have been minor --
> usually a few parts missing here and there. Sales staff are friendly,
> and willing to take ownership of any problems that arise. Usually it's a
> case of "oh, the warehouse screwed up, we'll get a replacement UPS'd out
> for you today." More expensive than DK for some parts, but the
> convenience and customer service makes it worthwhile. Watch out for
> shortdated (near expiry) stock if you're buying solder paste or other
> products with expiry dates.
>
> --
> Phil.
> piclist@philpem.me.uk
> http://www.philpem.me.uk/
> --
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>



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