In message , Dave Tweed writes >Carl Denk wrote: >> The ISO's are based on paperwork and procedures to ensure quality. When >> an organization qualifies for ISO, that is a benchmark that they DO all >> the things necessary to ensure quality. > >That's a very common misperception. > >Actually, the only thing that ISO guarantees is *consistency* -- you >have to document your procedures and processes, and then follow the >documentation consistently. The way our consultant explained it was thus; If you say in your procedure that you slap the customer across the face left cheek first then right cheek you better damn well do it that way round when you get audited. It doesn't matter *what* the procedure is, as long as you adhere to it. -- Clint Sharp -- http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist