Beware of ordering from Future Electronics! I placed a US$25 order online and got it shipped. Shipping cost US$30. Later they informed the shipping cost was higher than I paid for and billed my credit card again for more US$70 without my permission! I complained and got nowhere. Even my Credit Card company refused to charge the extra amout back. I'll never do business with that f&^$#@+ company again. Mark Jordan Sean Breheny wrote: > I can't remember whether I posted in this thread earlier or not but I > also have had some issues with Digikey in the last year and a half or > so. I'd say it has happened three times out of maybe 30 orders. > Usually, when it happens, the label on the packet will match what I > ordered but what is inside will be noticeably different, like 0603 > size caps instead of 1206 size caps, or pushbutton switches instead of > slide switches. Since all of these parts were in small quantities and > only for prototyping, I never complained. If it happens with anything > expensive or critical, I will complain. > > I do still find that Digikey's service is very good in terms of speed. > I have called them up sometimes to see if I can add items to my order, > perhaps a half hour after I placed it, only to find that it has > already been boxed up and is sitting on the loading dock for shipment. > > I once (perhaps 10 years ago) had Mouser miss their ship time on a > ground order and when I called to complain, they sent the order again, > with a free upgrade to 2nd day air, and I got to keep both when they > arrived. > > Sean > > > On Sun, Dec 13, 2009 at 9:07 AM, PICdude wrote: > >> In the past 6 months, I've had some issues as well -- incorrect parts >> sent to me (extra that I hadn't ordered, and yes I told them about >> it). Incorrect quantities on my order (email order, not verbal), and >> nowadays I notice that they're not willing to negotiate on price as >> much as they used to. But then again, my previous sales rep moved to >> another position within the company, and she was very helpful with >> these things. >> >> FWIW, I still prefer them over Mouser, as Mouser keeps missing their >> ship times, even though I order well before their deadlines, and they >> give me an "oh well" attitude. >> >> I've been using other sources (like Abstract Electronics) for PICs -- >> better pricing. >> >> Cheers, >> -Neil. >> >> >> >> Quoting Marcel Duchamp : >> >> >>> Working at a small company, Digikey's service has worked well for us. >>> My estimate of wrong parts shipped is something like once in 10 years >>> out of more than 1,000's of orders. >>> >>> Recently, that changed. In less than one month, they have shipped wrong >>> parts 3 times. >>> >>> Ordered: Received: >>> 2512 resistors 5mOhm 0402 resistors 4MOhm >>> 5MHz resonator 1206 ceramic caps >>> connectors 0402 ceramic caps >>> >>> They're making it good of course. But two of these were found on the >>> smd lines at the assembly houses. Correct labels, wrong parts. >>> >>> It is possible to be just coincidence... but I don't usually believe in >>> coincidences like this. >>> >>> Has anyone else had any similar issues lately with Digikey? >>> -- >>> http://www.piclist.com PIC/SX FAQ & list archive >>> View/change your membership options at >>> http://mailman.mit.edu/mailman/listinfo/piclist >>> >>> >> >> >> -- >> http://www.piclist.com PIC/SX FAQ & list archive >> View/change your membership options at >> http://mailman.mit.edu/mailman/listinfo/piclist >> >> > > -- http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist