OK...that was good.  Way good.

--- On Fri, 10/30/09, Spehro Pefhany <speff@interlog.com> wrote:

> From: Spehro Pefhany <speff@interlog.com>
> Subject: [PIC] Microchip's customer relations.. excellent response
> To: "Microcontroller discussion list - Public." <piclist@mit.edu>
> Date: Friday, October 30, 2009, 5:37 AM
> 1. David L. Jones has a regular video
> blog, in one issue of which he reviews
> =A0 =A0 (and has some criticisms of=A0 Pickit 3)
> =

> =A0 =A0 http://www.eevblog.com/2009/10/21/eevblog-39-pickit-3-programmerd=
ebugger-review/
> =

> 2. He gets response from Microchip (Dave's words)
> =

>  > At it turns out, not surprisingly the video made it's
> way all around
>  > the Microchip offices, even to the desk of their
> CEO.
>  > As with any multi billion dollar corporation, I
> expected either
>  > deathly silence or a nasty letter from their
> lawyers.
>  >
>  > But it turns out Microchip really do care about their
> products and
>  > customers, and really do listen, so they seriously
> took it as
>  > constructive criticism.
>  >
>  > So not only was my blog well received at Microchip, I
> got a lengthy
>  > call from none other than the Microchip CEO Steve
> Sanghi, thanking me
>  > for the blog and raising the issues. He pointed out a
> few factual
>  > errors which was fair enough, but admitted they could
> have done the
>  > PICkit 3 better and most importantly are working to
> fix the issues and
>  > give customers what they expect.
>  >
> =

> 3. Microchip posts this funny video response on youtube.
> =

> =A0 =A0 http://www.youtube.com/watch?v=3D3YUvlrVlNao
> =

> =

> That, folks, is how it is done!
> =

> =

> =

> Spehro Pefhany --"it's the network..."=A0 =A0 =A0
> =A0 =A0 =A0 "The Journey is the reward"
> speff@interlog.com=A0
> =A0 =A0 =A0 =A0 =A0=A0=A0Info for
> manufacturers: http://www.trexon.com
> Embedded software/hardware/analog=A0 Info for
> designers:=A0 http://www.speff.com
> =

> =

> =

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