"Harold Hallikainen" wrote:
> Does anyone have a favorite help desk application? I'd like something
> where users log in to a web site, see all their open issues and our
> responses, and can add issues. Support people can then look at what's open
> and deal with it. A quick search of source forge turns up PHD Help Desk.
> Does anyone have experience with this or other applications and want to
> offer opinions?

We use eSupport: http://www.kayako.com/

It does what you describe very well, which is exactly the functionality we 
were looking for as an alternative to email back in 2004. At the same time, 
it has many useful add-ons, so you can upgrade as needed.

It's not free, but I think you really get what you pay for.

Vitaliy

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