In my organization, I've introduced (and aided in development as beta 
tester in early version) Sysaid by Ilient (www.ilient.com). It has a lot 
of useful, easy to deploy features like remote assistance systems, 
assets inventory and management, licenses management. It is available in 
both Linux and Windows (it runs atop of tomcat so maybe run also on 
MacOS X). Mysql and other SQL databases are supported.

Strongly recommended!

Massimo.


William Wilson ha scritto:
> I'm not sure that I have a favorite, but at the present we are using
> FootPrints by Numera.  It works pretty good.
> 
> 
> _______________________________________________________________________________
> Cris Wilson
> Information Resource Consultant
> College of Architecture, Arts, & Humanities
> Clemson University
> Report computer problems to aah_computers@clemson.edu
> 
> 
> -----Original Message-----
> From: piclist-bounces@mit.edu [mailto:piclist-bounces@mit.edu] On Behalf Of Harold Hallikainen
> Sent: Monday, August 17, 2009 11:18 AM
> To: Pic List
> Subject: [OT] Help Desk Application?
> 
> Does anyone have a favorite help desk application? I'd like something
> where users log in to a web site, see all their open issues and our
> responses, and can add issues. Support people can then look at what's open
> and deal with it. A quick search of source forge turns up PHD Help Desk.
> Does anyone have experience with this or other applications and want to
> offer opinions?
> 
> THANKS!
> 
> Harold
> 
> 


-- 
   ____  ____  ____  _  _
  / ___)| __ \/ ___)/ /| | Dott. Massimo Gaggero
| (___ |    /\___ \\__  | Expert Software Engineer
  \____)|_|\_\(____/   |_| Advanced Computing and Communications - 
Distributed Computing
E-mail: max@crs4.it       Phone: +39 070 9250 329
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