I'm not sure that I have a favorite, but at the present we are using
FootPrints by Numera.  It works pretty good.


_______________________________________________________________________________
Cris Wilson
Information Resource Consultant
College of Architecture, Arts, & Humanities
Clemson University
Report computer problems to aah_computers@clemson.edu


-----Original Message-----
From: piclist-bounces@mit.edu [mailto:piclist-bounces@mit.edu] On Behalf Of Harold Hallikainen
Sent: Monday, August 17, 2009 11:18 AM
To: Pic List
Subject: [OT] Help Desk Application?

Does anyone have a favorite help desk application? I'd like something
where users log in to a web site, see all their open issues and our
responses, and can add issues. Support people can then look at what's open
and deal with it. A quick search of source forge turns up PHD Help Desk.
Does anyone have experience with this or other applications and want to
offer opinions?

THANKS!

Harold


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