In SX Microcontrollers, SX/B Compiler and SX-Key Tool, lincoln wrote:

I had the sam problem, for me it was a matter of changing the serial adapter i was using. i first was using  the Sabrent SBT-US1K adapter and i could talk to another serial port with a null modem cable and program basic stamps but the sx key gave me "SX-Key not found on COM " error. I switched to  Keyspan's USA=19HS and worked find with no issues .

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