>
> On Jun 1, 2008, at 10:12 AM, Picbits Sales wrote:
>
> Just in case anyone was wondering why half their normal sites don't  
> seem to be working, ThePlanet server house in Dallas was hit by a  
> big fire yesterday (UK time)
>
> The official word .......
>
> This evening at 4:55pm CDT in our H1 data center, electrical gear  
> shorted, creating an explosion and fire that knocked down three  
> walls surrounding our electrical equipment room. Thankfully, no one  
> was injured. In addition, no customer servers were damaged or lost.
>
> We have just been allowed into the building to physically inspect  
> the damage. Early indications are that the short was in a high- 
> volume wire conduit. We were not allowed to activate our backup  
> generator plan based on instructions from the fire department.

A nit-pick from me.  Why is the fire department able to act in any  
role other than advisory ?
cc

> This is a significant outage, impacting approximately 9,000 servers  
> and 7,500 customers. All members of our support team are in, and  
> all vendors who supply us with data center equipment are on site.  
> Our initial assessment, although early, points to being able to  
> have some service restored by mid-afternoon on Sunday. Rest assured  
> we are working around the clock.
>
> We are in the process of communicating with all affected customers.  
> we are planning to post updates every hour via our forum and in our  
> customer portal. Our interactive voice response system is updating  
> customers as well.
>
> There is no impact in any of our other five data centers.
>
> I am sorry that this accident has occurred and I apologize for the  
> impact.
> -- 
>
>
>
-- 
http://www.piclist.com PIC/SX FAQ & list archive
View/change your membership options at
http://mailman.mit.edu/mailman/listinfo/piclist