Dumitru Stama wrote: >> 1. Where are you from? >> 2. What's a "regulation office"? >I am from Romania and by regulation office i mean customer protection. > I don't mind you asking, don't worry :) In most free market economies, the proper response to Martin's problem is precisely what he did: take his business elsewhere, and tell as many people as he can about the bad service he received. Trust me, that hurt Futurlec much more than any complaint the company may have received from the regulation office. Martin is his own "customer protection". :-) Vitaliy, who was born in a socialist country whose current president-dictator set a goal of raising the living standard to US levels by 2030. -- http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist