Yes, I finally was able to contact them.  The explanation was that
they switched to a new ordering system and the backorder was never
entered in the new system.  They then indicated that though we
followed up in December after the switch and the order was re-entered,
whoever we spoke to gave incorrect lead time information.  I usually
gather names/dates/etc when I follow up, but someone else followed up
so we don't even know who originally 'fixed' the problem for us

Of course there are several holes in the explanation (first and
foremost the original B/O on the old system should have triggered and
immediate vendor order, which means they should have had some in stock
some time ago) but that's all I got out of them.

On 1/15/08, Forrest W Christian <forrestc@imach.com> wrote:
> My experience has been nothing but positive... have bought a lot of
> stuff from them (my bench area looks like an advertisement for them).
> Only had one order messed up, and they handled it in a prompt fashion.
>
> Since this seems out of character for them, they may have a new employee
> which needs to be fired...  Are you able to contact them at all?
>
> -forrest
>
> M. Adam Davis wrote:
> > I'm trying to get an answer from someone at circuit specialists (
> > http://circuitspecialists.com/ ) for an order that has not been
> > completely fulfilled.  In particular the order was placed 2 months
> > ago, and the one back ordered component was promised to be shipped by
> > December 28th (well, the second promise was for that date - original
> > promised delivery was weeks before).
> >
> > My calls/emails since then are not being returned.
> >
> > Does anyone have any contact information or related experiences that
> > might show me a better way to approach the issue with this particular
> > company?  They are quickly finding their way to being marked as
> > 'avoid' in my vendor database...
> >
> > Perhaps the nice weather (sunny, 67F) has caused them to extend their
> > new year's holiday?
> >
> > :-P
> >
> > -Adam
> >
>
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