Alan B. Pearce wrote: > >The whole series still available and (updated) from his website: >> >> http://www.johncleesetraining.com/index.html > > Looking at the list there, we may have had these ones. > > http://www.johncleesetraining.com/How_to_Lose_Customers_Without_Really_Trying.htm > > or the "telephone behaviour" ones. $870 for a "32 minute VHS video". Is it really *that* good? -- http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist