David VanHorn wrote:
>>> There's also the perspective in the decision. Imagine a condition where a
>>> device (even a car) can enter a 'broken' state.
>>>       
>> This state is not unknown for cars -- even since before they were
>> electronic :)
>>     
>
> When I worked for a vending company, my boss gave me his definition of
> a broken vending machine:  "It's broken if it won't take money".
>   
I'd think the cost of handling those who ring up asking for refunds and 
the bad word of mouth would dwarf the money gained that way.


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