>> A good few years back the Engineering Service manager in the
>> branch I worked at needed to gee up the guys a bit on handling
>> their own workload and customers, so he hired a series of tapes
>> that had John Cleese as the service rep, doing all the things
>> you shouldn't do etc. The comedy got the message across, but
>> the phrase 'Standard Operating Procedure' or 'SOP' for short
>> hung around for a long time.
>
>Do you recall what the series was called?

No I don't, but IIRC it was rented through a customer support training 
centre that Xerox ran.

Hmm, I put "john cleese training video" into Google and it has come up with 
a whole heap of likely looking links. The first link is Video Arts, who may 
be the original studio that did them. 

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