> days later a mystery tech called us and got the problem 
> fixed. A misconfiguration on their side (I'm going to bet the 
> original tech fat-fingered 52kbps instead of 512kbps into 
> their configuration interface or something as stupid as 
> that). Unfortunately, he refused to provide us his telephone 
> number, so we had to resort to customer support for any 
> further problems (which thankfully weren't nearly as annoying 
> as this one).


Harry Tuttle (not Buttle).

---
James.
 

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