On Jun 24, 2007, at 5:08 PM, Bob Blick wrote:

> How can one(informed engineer type of person) talk to a major  
> appliance
> manufacturer about a serious firmware flaw in one of their products?

You write a letter and CC the CEO's office stating clearly what you  
feel the problem with the unit is.  Send it registered mail, return  
receipt requested.

You also put a deadline on it.  Something before the last cut-off  
date to return the product for a full refund from the retailer.   
"Contact me before this date ____ or the unit will be returned to the  
retailer for a full refund."

If they don't respond, let them know you're disappointed, and in the  
new letter, detail the problem again and CC a large consumer watchdog  
group like Consumer's Union/Consumer Reports.  Also CC the district  
management office of the retailer so they know why they lost the sale.

--
Nate Duehr
nate@natetech.com


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