The whole series still available and (updated) from his website:

    http://www.johncleesetraining.com/index.html

Vitaliy wrote:
> Alan B. Pearce wrote:
>
>   
>>> And that's what we did... gather around anyone's PC who was
>>> going through the course (it had audio, so you could tell
>>> when someone fired it up to do the required "study" and take
>>> the online test) and laugh our butts off.
>>>       
>> A good few years back the Engineering Service manager in the branch I 
>> worked
>> at needed to gee up the guys a bit on handling their own workload and
>> customers, so he hired a series of tapes that had John Cleese as the 
>> service
>> rep, doing all the things you shouldn't do etc. The comedy got the message
>> across, but the phrase 'Standard Operating Procedure' or 'SOP' for short
>> hung around for a long time.
>>     
>
> Do you recall what the series was called?
>
>
>   

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