Alan B. Pearce wrote:

> >And that's what we did... gather around anyone's PC who was
>>going through the course (it had audio, so you could tell
>>when someone fired it up to do the required "study" and take
>>the online test) and laugh our butts off.
>
> A good few years back the Engineering Service manager in the branch I 
> worked
> at needed to gee up the guys a bit on handling their own workload and
> customers, so he hired a series of tapes that had John Cleese as the 
> service
> rep, doing all the things you shouldn't do etc. The comedy got the message
> across, but the phrase 'Standard Operating Procedure' or 'SOP' for short
> hung around for a long time.

Do you recall what the series was called?


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