>I just bought a new Samsung refrigerator, and its programming
>has a major defect. If it's making ice, the compressor is always
>on and all cooling is diverted to the freezer. But since the
>icemaker is tiny, if you use even a quart or two of ice per day,
>it's always making ice. Consequently, day after day, the freezer
>temperature hovers around -15 degrees F and the thermostat
>settings are completely ignored.

You are probably going to make more headway talking to a consumer TV 
watchdog type show, as the manufacturer probably regards the item as being 
"within spec", but the TV show will treat it as "not being green or energy 
saving" and the resultant potential bad publicity will make the manufacturer 
sit up and take notice, which they won't when you contact them direct.

>Have you tried to eat(or scoop) ice cream at -15 F?

I guess it is living up to its name then ... ;))) 

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