--- Bob Blick <bbblick@sbcglobal.net> wrote:

> How can one(informed engineer type of person) talk to a major
> appliance
> manufacturer about a serious firmware flaw in one of their products?
> 
> I just bought a new Samsung refrigerator, and its programming has a
> major defect. If it's making ice, the compressor is always on and all
> cooling is diverted to the freezer. But since the icemaker is tiny,
> if
> you use even a quart or two of ice per day, it's always making ice.
> Consequently, day after day, the freezer temperature hovers around
> -15
> degrees F and the thermostat settings are completely ignored.
> 
Report it to Consumer's Report make model etc.  That will get more
prompt action from Samsung. Consumer's Report will report it as a flaw
in the refrigerator's design. It will get there attention.  Sometimes
when giants are too big you have to use something bigger to get there
attention even if you are trying to help them.

Stephen



       
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