Does anyone have any issues which Panasonic's
firmware? I do recall their motivation on quality....

John 


--- Jesse Lackey <jsl-ml@celestialaudio.com> wrote:

> consumerist.com makes for fun reading.  Maybe write
> up a description of 
> all this?  (this goes to others who have posted
> here)
> 
> As far as I can tell the only thing that could have
> an impact is a 
> well-written online description of the problem with
> maker and model # 
> (and maybe model line), so that anyone googling for
> the model will 
> (hopefully) find it.
> 
> I really wish there was a website for exactly these
> kind of issues.  It 
> is only through lost sales due to publicity of poor
> design that anything 
> changes.  Oh, and lawsuits.  Too bad LG (in someone
> else's post) wasn't 
> sued.  Seriously.
> 
> J
> 
> 
> Bob Blick wrote:
> > How can one(informed engineer type of person) talk
> to a major appliance
> > manufacturer about a serious firmware flaw in one
> of their products?
> > 
> > I just bought a new Samsung refrigerator, and its
> programming has a
> > major defect. If it's making ice, the compressor
> is always on and all
> > cooling is diverted to the freezer. But since the
> icemaker is tiny, if
> > you use even a quart or two of ice per day, it's
> always making ice.
> > Consequently, day after day, the freezer
> temperature hovers around -15
> > degrees F and the thermostat settings are
> completely ignored.
> > 
> > I'm sure a lot of you are familiar with what
> happens when I call the
> > Samsung help line. It's very much like most big
> corporations. Polite
> > people are on the phone, and all they can do is
> interpret the owner's
> > manual to you or schedule a service call. Speak to
> level 2 support and
> > they'll email you a wiring diagram, but basically
> they can't do much
> > more than level 1 support.
> > 
> > The last thing I want is to get in a cycle of
> service calls, the result
> > being my refrigerator is worked over and
> non-broken parts are swapped
> > out, and screws get stripped and shrouds and
> guards get bent, torn, and
> > left off. Problem never gets resolved but I get
> tired of the hassle and
> > give up, or ask for my money back under the lemon
> law.
> > 
> > I want it fixed. I want to talk to someone who can
> actually make it
> > happen, send an email to the right person and get
> a bug report filed and
> > new firmware issued and a corrected PC board
> installed in my fridge.
> > 
> > Good luck, eh?
> > 
> > I'd do better to make a piggyback board(perhaps
> with a PIC in it) that
> > runs the icemaker but fools the fridge into
> thinking no ice needs to be
> > made. But I really don't have the time for it.
> > 
> > Have you tried to eat(or scoop) ice cream at -15
> F?
> > 
> > -Bob
> -- 
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