consumerist.com makes for fun reading.  Maybe write up a description of 
all this?  (this goes to others who have posted here)

As far as I can tell the only thing that could have an impact is a 
well-written online description of the problem with maker and model # 
(and maybe model line), so that anyone googling for the model will 
(hopefully) find it.

I really wish there was a website for exactly these kind of issues.  It 
is only through lost sales due to publicity of poor design that anything 
changes.  Oh, and lawsuits.  Too bad LG (in someone else's post) wasn't 
sued.  Seriously.

J


Bob Blick wrote:
> How can one(informed engineer type of person) talk to a major appliance
> manufacturer about a serious firmware flaw in one of their products?
> 
> I just bought a new Samsung refrigerator, and its programming has a
> major defect. If it's making ice, the compressor is always on and all
> cooling is diverted to the freezer. But since the icemaker is tiny, if
> you use even a quart or two of ice per day, it's always making ice.
> Consequently, day after day, the freezer temperature hovers around -15
> degrees F and the thermostat settings are completely ignored.
> 
> I'm sure a lot of you are familiar with what happens when I call the
> Samsung help line. It's very much like most big corporations. Polite
> people are on the phone, and all they can do is interpret the owner's
> manual to you or schedule a service call. Speak to level 2 support and
> they'll email you a wiring diagram, but basically they can't do much
> more than level 1 support.
> 
> The last thing I want is to get in a cycle of service calls, the result
> being my refrigerator is worked over and non-broken parts are swapped
> out, and screws get stripped and shrouds and guards get bent, torn, and
> left off. Problem never gets resolved but I get tired of the hassle and
> give up, or ask for my money back under the lemon law.
> 
> I want it fixed. I want to talk to someone who can actually make it
> happen, send an email to the right person and get a bug report filed and
> new firmware issued and a corrected PC board installed in my fridge.
> 
> Good luck, eh?
> 
> I'd do better to make a piggyback board(perhaps with a PIC in it) that
> runs the icemaker but fools the fridge into thinking no ice needs to be
> made. But I really don't have the time for it.
> 
> Have you tried to eat(or scoop) ice cream at -15 F?
> 
> -Bob
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