I assumed that they meant, and I hoped that the CSR would have assumed 
due to long exposure, that L is the largest side. But I am aware that 
one can never be sure how other people will interpret things :-). As 
it was, they didn't care at all. Their manager told them that for 
parcels to Australia the size didn't matter. The website and common 
sense suggests this interpretation is wrong, but I'm not complaining.



        Russell


> The most critical aspect of the whole scenario is that you have to
> present it to the customer service representative in the correct 
> (ie,
> their) orientation.  Otherwise you'll end up paying more since 
> you've
> turned the D into L, and H into D!

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