In SX Microcontrollers, SX/B Compiler and SX-Key Tool, nczempin wrote:

I also had this error message, along with the "SX Key not found on COM1" message (on the pico edition xgamestation. Nearly drove me crazy. For some reason, when I started being very deliberate with the order in which I: turn on the power, plug in the key, start the SXKey software, it suddenly worked.

I also had a situation where the SX28 did not have 100 % contact on the breadboard, and that also seeemed to cause this error message.

Perhaps you should look in that direction too before sending it back...

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