Just a quick check of the dell website indicates that the example shown 
is not true, since I was able to very easily find a replacement keyboard 
for the laptop in question.

Start at 
http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&cs=19&l=en&RPU=1&s=dhs

-forrest

Russell McMahon wrote:

>I post the warning below the "==========="  with the standard '"Caveat 
>Emptor" (and very much so in this case) but do check it's true for 
>yourself' warning.
>
>For all I know this is just one far flung outpost of Dell reduced to 
>Lemming like Customer Service madness, but quite possibly not. Dell NZ 
>is, after all, just a plane ride or an email away from Dell HQ:
>
>I lkk frward t a lt f interesting emails frm Rss in future. N dubt he 
>will in due curse learn t wrk arund his laptp's prblems and type wrds 
>that are cmprehensible r dn't cntain the letter "". S lk n the 
>brightside Rss - yur messages will frm nw n be mre cmpact and mre 
>concise and less redundant - so even Dell's strange plicies can have 
>their gd side. You shld hwever prbably wrk hard t avid using wrds like 
>lk, gbbledygk, mn, lt, spf, or the nmatapaic 'tttt' if yu want t cnvey 
>yr mesages unambigiusly.
>
>
>If yu wan  al cmpacn yu culd lk a al diabling h ' ', ' ', ' '  and ' ' 
>ky.
>
>
>
>    gad
>
>
>                ull McMahn
>
>===========================================
>
>>From a friend (who has told me how good Dell are every time I've told 
>him why he shouldn't buy them :-) ).
>FWIW - I do have an ollld working Dell here amongst the various PCs. 
>Goes OK. Runs 24/7 and has given good service. The day it dies it's 
>dead.
>_________
>
>Russell,
>
>Another reason not to buy a Dell  - not that you need one.
>
>Dell "policy" is that they will now not sell spare parts.  This 
>obviously
>represents some kind of change in policy since in the past we have 
>been able
>to purchase a replacement power supply for our venereable Dell 
>Optiplex L60.
>
>The only solution to Ross's problem with the dead "o" key on his 
>relatively
>recent Dell 9300 laptop is apparently for him to renew the warranty 
>through
>Dell  - and the person who told him that didn't know how long he would 
>have
>to renew it for nor how much that would cost.
>
>So much for customer service.
>
>Please feel free to publish far and wide (though please cull my 
>contact
>details)  - the only way to get companies with such a cavalier 
>attitude to
>their customer's needs to listen is to expose their 
>consumer-unfriendly
>practices.
>
>Regards,
>
>Ken
>
>
>  
>

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