"Herbert Graf" wrote in message news:1168993376.3636.43.camel@PD804... >> Except when it comes to computers, which it why they were calling you. >> They >> now know that Clippy is bad and Mickey$oft sucks for inventing it, since >> that's what the nice smart man on the 'phone told them. > > But they were calling tech support to get RID of it, never had to tell > these people it sucked, they already knew. They told ME it sucked, often > BLAMED me for putting it on their machine (well, they blamed the > company, and technically I guess they were right, we did preinstall > Office if the customer paid for it, and the default install had clippy > enabled). No doubt. I worked a bit on customer support (CAD, CAM, CAE software) and by the time a customer called the Hotline, they had usually wasted at least a day of their time on the problem and were usually pretty pissed off because of the time wasted. Calling the Hotline for them was a last resort. Jeff -- "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety" - B. Franklin, Bartlett's Familiar Quotations (1919) -- http://www.piclist.com PIC/SX FAQ & list archive View/change your membership options at http://mailman.mit.edu/mailman/listinfo/piclist