On Sun, 2007-01-07 at 15:25 -0800, William Chops Westfield wrote:
> On Jan 7, 2007, at 2:23 PM, Herbert Graf wrote:
> 
> > How can you convince me that the regular practice of HIDING
> > the S/H charge for an order until AFTER the order has already
> > been submitted is fair and reasonable?
> >
> How about the fact that in the general case, a company won't know
> exactly what the shipping charges are until the order is actually
> packed into a shipping box and weighed?

Sorry, but I don't see that as an excuse.

Please understand, I'm not asking that the s/h charge is down to the
cent exactly what it costs the company. I have no problem with a company
adding a reasonable amount to s/h in order to deal with the fluctuations
different order sizes to different locations (within a region). With
some orders they'll have estimated a little low, with others they'll
have estimated a little high, on average, if they do things right, it
will even out.

A company will know how much each item weighs and what size it is, it is
trivial to take this information, plus the location of the customer to
come up with a REASONABLE estimate of how much s/h will total to.

I can't believe you expect a customer to be "ok" with you telling them
how much s/h is after you've shipped the item? Where is the chance for
the customer to say "no way"?  

Also, you've completed eliminated my ability to compare prices.

Just my thoughts. Do it the way you want, I'm just reporting what at
least one customer feels about the online sales industry.

TTYL

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