On Sun, 2007-01-07 at 20:37 +0100, Wouter van Ooijen wrote:
> > When I received the package it had a post mark price of $12, 
> > and it was
> > clear the postage label was printed in house, so at most it took them
> > probably 5 minutes to package it, and then it was put in a 
> > truck. So, I
> > ended up paying $28 for a box and 5 minutes of a person's 
> > time, THAT is
> > a rip off.
> 
> I don't see why. You got a quote, you freely decided that you wanted
> that offer (price+shipping), and that is what you paid. If they quoted
> $10 shipping and charged you $15, *that* would have been a ripoff!

You consider a labour rate of $336/hour for putting stuff in a box,
printing a label and putting it on a truck NOT a rip off?

Remember, this has NOTHING to do with what the real costs end up being,
this simply has to do with the PERCEPTION of your customers. If a
customer sees a price of $100 with shipping included, you don't think
that customer's PERCEPTION of the sale is better then a second customer
buying an item for $60, being charged $40 for s/h and then receiving the
item with a $12 postmark?

Both company A and company B are making the SAME amount of money on the
sale, the difference is customer B is likely to be a little ticked off
that the $40 quote for s/h they received actually looked like it only
cost the company $12 (it doesn't matter if it actually cost the company
more, the PERCEPTION of customer B is that they were ripped off).

Again, I guess I'm the ONLY one who sees things this way.

TTYL

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