In SX Microcontrollers, SX/B Compiler and SX-Key Tool, kgracey wrote:

Hey Transistortoaster,

I've damaged some SX-Keys myself and it's often a mysterious occurence. We shouldn't be charging you for a replacement; you've got bigger things to think about. If you wouldn't mind, send me your complete name and shipping info by e-mail to kgracey@parallax.com. If we've already shipped it then I'll get you a credit for the purchase; if not then I'll ship one out for free. 

Sincerely, 

Ken Gracey 
Parallax, Inc.

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