In SX Microcontrollers, SX/B Compiler and SX-Key Tool, George Herzog wrote:

Ask someone at Parallax about service and repair.
Generally you might find that you can save a few $$$.

On the other hand, if you want a spare.  Just buy another SX-KEY while waiting for the repair/exchange.
I think you can buy one alone.

IF you look carefully, I think you will see that Parallax sells replacement parts for just about everything it is currently stocking.
For instance, I am pretty sure I can buy a leg or two for my Toddler if I were to break one.

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