>If the bank is a public company, CC all the members of the Board of
>Directors -- you'll find their contact information on most companies
>public websites, and copying the Board keeps them both in the loop on
>serious problems within the organization so they can "ride herd" from
>the top by putting pressure on the President/CEO to "get his stuff
>together" as well as gives the middle-level to slightly upper-level
>person you intended to get a response from an instant kick in the ass
>that there's people FAR up the chain above him or her watching his/her
>response VERY closely... or at least they'll feel that way, and respond
>instantly and VERY professionally.

Sometimes the way to deal with this end is to purchase one share in the 
company, so you can go to shareholder meetings and ask awkward questions. 
Nothing like a Board member embarrassed in front of shareholders to get 
action - saw it happen in a company I worked for once. 

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