On Monday 10 July 2006 22:11, James Newtons Massmind wrote:
> Does my responsibility end when I hand off the item for delivery and that
> is confirmed, to the customer, by the shipper?

IANAL..

personally, i think that it is the responsibility of the seller is to ensure 
that the product arrives with the customer in good order.. it's just good 
customer service..

however, in your case, it's the responsibility of the delivery company to make 
sure that items are shipped..

so, i think that the customer is right to complain.. i feel that it's your 
responsibility to 'go after' the delivery company to find out exactly what's 
wrong.. and then take it from there..

cheers..

-- 
with metta,
Shawn Tan
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