> > I meant that the comment would be about the GOOD service so that 
> > management would be encouraged to hire better qualified staff.
> >
> There's a prevailing opinion WRT "Radio Shack" that this 
> might not be helpful to the person's career.  Management is 
> suspected of wishing the salesforce to spend their time 
> selling overpriced consumer gear to clueless customers, and 
> NOT spend their time helping hobbyists find $3 components...


So to get rid of the clueless ones you ring up management and let them
know how helpful they were?  

That explains a lot about Radio Shack.  It's Darwins theory in reverse,
er sort of.  Um, no.  The survival niche for the clueless is working for
RS, and only the fittest (for RS) survive.  Brilliant!

Tony

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